Frequently Asked Questions
Everything you need to know about your Beauty Box journey.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy for opened beauty products?
For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you received a damaged item, please contact our support team immediately.
Are your products cruelty-free and vegan?
We prioritize ethical beauty. While the majority of our curated selection is cruelty-free and vegan, we recommend checking the specific product description or ingredient list on the item page for individual certifications.
How can I track my Beauty Box delivery?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status directly through your Beauty Box account dashboard.
Do you offer professional discounts for makeup artists?
Yes, we offer a Pro Program for certified industry professionals. Please submit an application through our 'Pro Membership' page with your credentials to receive exclusive discounts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.